The Ten Commandments of Customer Service

  1. REMEMBER THAT YOUR CUSTOMER IS THE BOSS
  2. BE A GOOD LISTENER
  3. IDENTIFY AND ANTICIPATE THE NEEDS OF YOUR CUSTOMER
  4. MAKE YOUR CUSTOMER FEEL IMPORTANT AND APPRECIATED
  5. HELP YOUR CUSTOMER UNDERSTAND YOUR PRODUCTS AND SERVICES
  6. APPRECIATE THE POWER OF “YES”, BY FINDING A WAY TO ACCOMMODATE THE NEEDS OF YOUR CLIENT.
  7. KNOW HOW TO APOLOGIZE WHEN SOMETHING GOES WRONG
  8. ALWAYS GIVE MORE THAN EXPECTED
  9. ENCOURAGE AND WELCOME SUGGESTIONS ABOUT IMPROVING YOUR SERVICES
  10. CHECK BACK WITH YOUR CLIENT REGULARLY TO SEE HOW THINGS ARE GOING.